Benefits of Outsourcing Returns Management

When a business chooses to outsource their third-party returns, they allow other members of their workforce to spend more time on their designated tasks. By reducing unnecessary workload, businesses offer their employees the opportunity to complete their assigned tasks to the highest standard possible. On the flip side, handling returns internally can often lead to them becoming an afterthought. If your ‘makeshift’ returns team is also responsible for a host of other tasks, the quality of your returns will likely decrease. Outsourcing returns to an external provider such as Tat Services increases the likelihood of customers having a positive return experience, which then increases the likelihood of achieving repeat customers. And more local customers make for a more positive overall image of your brand.

Managing orders and returns requires regular inventory updates. Without the help of an outsourced specialist such as Tat Services, keeping track of stock moving in and out of an inventory can be challenging and may lead to record errors. By lending this responsibility to a third party – businesses are offered both peace of mind that their stock is being managed effectively and assurance that they aren’t losing track of their stock.

Easier Inventory Management

Scalability

Improved Customer Experience

Outsource your Returns Management with TAT

Here at TAT Services, we offer a range of logistical services including returns management. Outsourcing your returns when selling through a third party such as Amazon, Walmart or eBay will give you peace of mind that your returns management is being handled efficiently and effectively. When returns are managed well, businesses have confidence that their customers are receiving a fast, high-quality service, and customers build loyalty with brands that they receive good service from.

With TAT, our returns management makes the process convenient for the customer, enabling access to real-time reporting – allowing them to keep up to date with their returned parcels. For more information about how our services could help your business, request a quote today.

When a business outsources its third-party returns, limitations on scalability are removed. When a business starts off small, handling returns through third parties such as Esty or eBay might not be too much hassle. However, as a company grows and acquires more customers across more locations, internal processes might not be enough to accommodate increasing demands. By outsourcing returns management, your business is given peace of mind that even as you grow, your customer experience will not be compromised.

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